Market for HR Software?

October 20, 2008

One of the things we regularly do as an analyst firm is estimate the size and growth rate of various corporate software markets.  Without giving away our proprietary methodology, I’d like to point out something which should make software providers think twice about their business strategy.

In the United States, only 38% of all employees work for companies with more than 1,000 employees, and only 22% work for companies with more than 10,000 employees.  So if you focus your software sales and product strategy toward the biggest companies, you are likely to find a saturated market quickly.  In fact, there are only 912 companies with more than 10,000 employees headquartered in the United States.

The “mid-market” is actually shaped like a dumbell.  In other words, there are a very large number (nearly 6 million) of tiny companies in the US (startups, small businesses), but far fewer companies of a medium size (companies from 500-2,500 employees only make up 8% of total US employment).  My guess is that the reason for this is that it is very hard for a business to grow above a few hundred employees, and those that manage to doso are solid enough to either grow much bigger or become acquired.

What this data essentially means is that HR software companies that target the large, global enterprise buyers are going to run into a lot of competition as their market matures.  For example, the market for performance and talent management software has already become very competitive, with more than 22 software providers including Oracle and SAP.  When this occurs it becomes a “replacement” market, which slowly favors the largest most established vendors.

On the other hand, if you can find a way to tap into the small business market, you are likely to find a goldmine.  Look at ADP and Paychex, for example.  These companies dominate the market for small business payroll and both are very large, profitable, and growing.  ADP’s revenues are nearly $9 Billion and Paychex’s is over $2 Billion.  Both are highly profitable and continue to grow rapidly.

In addition, the HR software solution providers must realize that the real needs of small businesses (those with more than 10-20 employees) are not much different than the needs of large companies.  Functionally, they still need payroll, performance management, learning, succession, and compensation management systems.  While they need a very simple, easy to use interface, one will find that once you start to fill their needs their requirements are very similar to big companies.  Halogen Software and Kronos are two of the best  examples of companies that understand this.  Their products are widely used by small and mid-sized companies and both have grown successfully and profitably in this huge market.

In the coming months we are going to introduce two major research reports on enterprise software markets, one discussing the marketplace for corporate social networking software (a very exciting and rapidly changing space) and the other focused on the exploding market for performance and talent management software.   In each report we will point out the current market size, growth rate, and potential penetration in each segment.

Finally, one more important thing to consider.  Two seperate but also large markets for HR software are the federal and the state and local government markets.  In the US both are very big:  the Federal Government employs over 2.2 million employees and state and local governments employ more than 23 million employees.  As you consider your growth strategy, think about when and how you will target these segments as well – both of which need precisely the same software as profit-making businesses.


Market research

October 6, 2008

Market research is the process of systematically gathering, recording and analyzing data and information about customers, competitors and the market. Its uses include to help create a business plan, launch a new product or service, fine tune existing products and services, and expand into new markets. Market research can be used to determine which portion of the population will purchase a product/service, based on variables like age, gender, location and income level.

Market research is generally either primary or secondary.[1] In secondary research, the company uses information compiled from other sources that appears applicable to a new or existing product. The advantages of secondary research are that it is relatively cheap and easily accessible. Disadvantages of secondary research are that it is often not specific to your area of research and the data used can be biased and is difficult to validate. Primary market research involves testing such as focus groups, surveys, field tests, interviews or observation, conducted or tailored specifically to that product.

A list of questions that can be answered through market research:

* What is happening in the market? What are the trends? Who are the competitors?
* How do consumers talk about the products in the market?
* Which needs are important? Are the needs being met by current products?


Market share analysis

October 6, 2008

Few organizations track market share though it is often an important metric. Though absolute sales might grow in an expanding market, a firm’s share of the market can decrease which bodes ill for future sales when the market starts to drop. Where such market share is tracked, there may be a number of aspects which will be followed:

* overall market share
* segment share – that in the specific, targeted segment
* relative share -in relation to the market leaders
* annual fluctuation rate of market share


Content of the marketing plan

October 6, 2008

A marketing plan for a small business typically includes Small Business Administration Description of competitors, including the level of demand for the product or service and the strengths and weaknesses of competitors

1. Description of the product or service, including special features
2. Marketing budget, including the advertising and promotional plan
3. Description of the business location, including advantages and disadvantages for marketing
4. Pricing strategy
5. Market Segmentation


Significance of a trademark

October 6, 2008

* Distinguishes one company’s goods from those of another
* Serves as advertisement for quality
* Protects both consumers and manufacturers
* Used in displays and advertising campaigns
* Used to market new products


Small Business Market Research

June 8, 2008

Market research is an essential area for small businesses to make sure that they understand what is happening in their market and what their customers want and need.

Unfortunately when you think “market research” you can fall into the trap of thinking of big, formal market research projects conducted by market research agencies and which need a massive budget.

It doesn’t have to be like that and I am offering a free eight page report Small Business Market Research for you to download. I’m not even making you submit your email address because I don’t want to put any obstacles in your way – that’s how important I believe market research is.

There are three aspects of market research:

1. What is happening to the overall market? How is it being affected by the wider economic forces.

2. What do customers want and need? What are the problems they want to solve? What are the consequences and the experiences they want from your product or service?

3. Who are the competitors? What are they offering? Where are you stronger or weaker? How can you emphasise your competitive advantages?


Seven Sentence Guerrilla Marketing Plan

June 5, 2008

This is an extremely flexible idea which can be applied to your business or just to one particular advert or direct mail letter or any stage in between.

1. The purpose of your marketing – the one action you want your customer to do

2. Your key benefits

3. Your target markets

4. Your marketing weapons

5. Your positioning in your target market

6. The identity of your business – how you really are rather than a false image

7. Your marketing budget